Theme Parks & Tourist Attractions
Access to Fun
The economic spending power of people with disabilities and their families is often referred to as the “Purple Pound”. Recently this was worth approximately £212 billion. With 66% of disabled people thinking products were not designed with them in mind, and 75% of disabled people leaving a business or shop due to poor customer service or lack of disability training, why not include people with disabilities at the very beginning and make things easier for all your customers.
Improved customer experience
By having engaging, exciting interactive access videos on your website you are making visitors lives easier by providing alternative solutions to their issues. By recognising that all your customers are unique and may all have different needs and ways of accessing information you are valuing them as a consumer.
Reduced demand on Customer Service
By providing enough adequate and engaging access information from the start, you should see a significant reduction in the amount of time and money spent on servicing customer enquiries related to disability access needs.
Generally tourist attractions tend to be very busy places, and this can be a big problem for many people with hidden disabilities. We found that a lot of tourist attractions do have great access information, however it is primarily text based, which isn’t accessible to everyone. With large crowds comes large noise, and acoustics can become a real problem for some people with Autism. Here’s how we can help.
What to expect
Some of the processes found at tourist attractions and theme parks are unique to the location. One of the only ways to provide visitors with the tools to best be prepared for their visits is by creating a What to expect video for those unique experiences such as accessible entrances to rides, the queuing systems.
Go pro experience
We think the Go Pro experience videos will give users the chance to virtually experience the sights and sounds of a ride before deciding to give it a go. By enabling visitors to experience the ride virtually they can highlight any particular problem areas they might have with the ride before they get on, thus avoiding any difficult situations.
iRoam is one of those projects you just knew was going to be a success from the get go. From the first day Adam and Anthony came in to propose the pilot you could sense the sheer passion they had for making all venues accessible and welcoming and it was that passion which made the project such a joy to work on. Our building is a myriad of levels and spaces so to have an interactive video for all of our customers so they can plan their visit in advance, whether they have additional needs or not, is brilliant. We’re proud of our ongoing relationship with Access Social and are excited for upcoming projects.Tori Moore